Shipping policy

Here at Atreius Timepieces, every customer receives an exclusive, secure delivery service. We know how keenly a new timepiece is awaited, and we do everything within our power to make the journey to your door quick and untroubled. We trade solely online and deliver within the United Kingdom only.

1. Shipping Costs

We are glad to provide free shipping on every order placed within the United Kingdom. Nothing extra appears at the checkout.

2. Order Processing

Nothing is prepared until payment has been confirmed.
Once your order reaches us, we need 1–3 business days to ready your watch for dispatch, complete our quality checks and pack it safely.
The moment your parcel leaves our facility, you will be notified.
Orders arriving at the weekend or on a UK public holiday begin processing on the next working day.

3. Delivery Timeframes

The delivery windows displayed at checkout are estimates, and they can shift because of courier operations, busy periods, the weather and other outside factors.

Standard UK Delivery: 7–14 business days after dispatch.

We will open a formal investigation once 20 business days after dispatch have passed. Hold-ups brought about by courier disruption, severe weather or force majeure events are not a breach of contract.

4. Tracking

As soon as your order is dispatched, a tracking link arrives by email.
It can be 24–72 hours before the courier's system begins to show movement against that tracking.
Keeping an eye on tracking updates, and making sure somebody can take delivery of the parcel, is down to you.

5. Shipping Zone

We deliver to addresses in the United Kingdom only.
International shipping is not offered.
A small number of remote locations may fall outside delivery coverage, depending on the courier.

6. Proof of Delivery

Delivery counts as complete once the courier records the parcel as "Delivered" in its tracking system.
That confirmation still stands where a third party took the parcel in — a neighbour, someone else in the household, a building reception or a concierge.
Supplying a full and accurate delivery address is the customer's responsibility.

7. Failed Delivery & Reshipping

Where a parcel comes back to us for any of the reasons below, the cost of sending it out again falls to the customer:

Nobody available, or delivery attempts missed.
An address given by the customer that was wrong or incomplete.
Delivery turned away.
The parcel not collected from a collection point before the courier's cut-off.

Should the customer rather not have the parcel resent, a refund may be given in line with our Returns & Warranty Policy (shipping or administration fees may be taken off where relevant).

8. Lost or Damaged Parcels

Every shipment we send is fully insured. If your parcel goes missing on its way to you or turns up damaged, get in touch straight away at support@atreiustimepeices.com and we will organise a replacement or a refund as fast as we can.

A non-receipt claim can only be opened once the maximum timeframe given in Section 3 has passed. It may be necessary to raise a formal case with the courier before we can resolve matters.

9. Changes & Cancellations

Once an order has moved into processing, amending the address or cancelling may no longer be possible. Where the order has already been dispatched, no changes can be made. If you then wish to send the item back, our Returns & Warranty Policy sets out the terms that apply.

10. Limitation of Liability

Atreius Timepieces bears no responsibility for:

Hold-ups arising from courier operations, peak shopping seasons, industrial action or severe weather.
Delivery problems that stem from a wrong or incomplete address supplied by the customer.
Loss or damage occurring after delivery has been confirmed, where tracking records "Delivered" to the address given.